Last updated: 29 August 2026.
1. Identification and scope
These conditions govern purchases made by consumers on the iOutlet online store. iOutlet is a brand of iLoveDigital Unipessoal Lda., VAT number 514344342, with its registered office at Rua de Olivença n.º 9, Loja 27, 3000-306 Coimbra, Portugal.
By placing an order, the customer accepts these conditions, the price and the description shown at checkout. No clause limits the mandatory rights recognised for consumers under applicable legislation.
2. Products, prices and availability
The features, condition, included accessories, price and applicable warranty are detailed on each product page. If an error or unavailability prevents the order from being fulfilled, iOutlet will inform the customer and present the applicable options, including a refund of the amounts paid when the product cannot be supplied.
Taxes and delivery costs are shown before order confirmation. The tax regime may vary depending on the product type and the transaction.
3. Order and payment
The customer must check the billing and delivery details before completing the order. The reservation of the product depends on payment confirmation.
The payment methods actually available appear at checkout and may depend on the market, currency, value and the provider's decision. See the
payment methods page for additional information.
4. Delivery
The applicable delivery time and shipping costs are shown during checkout. The
delivery times page brings together the operational information published by iOutlet.
In contracts where iOutlet arranges transport, the risk of loss or damage passes to the consumer when they, or a third party they have indicated who is not the carrier, physically receives the goods. The customer must report any transport damage as soon as it is detected and retain the items that allow the incident to be analysed.
5. Cancellation before dispatch
The customer may request cancellation via the
published contacts. If the order has already been dispatched, the rules on the right of withdrawal and return described below apply.
6. Right of withdrawal
For distance contracts, the consumer may withdraw from the contract without giving a reason within 14 days, counted in accordance with Article 10 of Decree-Law No 24/2014. For purchases of goods, the period normally begins when the consumer or a third party indicated by the consumer, other than the carrier, physically receives the goods.
The right may be exercised by an unambiguous statement sent via the published contacts, identifying the order. The consumer must return the goods within the legal period and bears the direct cost of return, unless iOutlet assumes that cost or the law provides for a different solution.
iOutlet refunds the payments received, including the cost of the normal delivery method, within the legal period and by the same means of payment, unless expressly agreed otherwise at no cost to the consumer. Additional costs resulting from the choice of a more expensive delivery method than the normal less costly method may be excluded. iOutlet may withhold the refund until it receives the goods or until the consumer provides proof of return, whichever occurs first.
The consumer may be liable for any diminution in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. See the
returns policy and the
Decree-Law No 24/2014.
7. Conformity and warranty
Under the terms of Decree-Law No 84/2021, the trader is liable for any lack of conformity of movable goods that becomes apparent within the legal period. For goods advertised as refurbished, this period is three years from delivery, and the refurbished quality must be stated on the invoice.
For used movable goods not advertised as refurbished, the three-year period may be reduced to 18 months by agreement between the parties. Any commercial warranty presented by iOutlet adds to legal rights and does not diminish them.
In the event of a lack of conformity, the consumer has the rights provided for by law, including restoration of conformity by repair or replacement and, where the relevant conditions are met, a proportional reduction in price or termination of the contract. Communication must be made by a means capable of providing proof. See the
warranty and the
Decree-Law No 84/2021.
Characteristics, signs of use or limitations clearly described and accepted in the product description do not constitute a lack of conformity, without prejudice to the rights that the law recognises in the face of incorrect or incomplete information.
8. Personal data
The processing of personal data is described in the
privacy policy. The data necessary for the performance of the contract may be communicated to payment providers, transport operators and other parties involved in the fulfilment of the order, in accordance with applicable provisions.
9. Intellectual property
The texts, images, trademarks and other contents of the store are protected by applicable legislation. Unauthorised use may infringe the rights of iOutlet or third parties.
10. Complaints and dispute resolution
The consumer may submit a complaint via iOutlet's contact details and refer to the electronic Complaints Book. They may also refer to a competent alternative dispute resolution entity for consumer disputes. The updated list of such entities is published by the Directorate-General for Consumer Affairs.
Consumer disputes with a value not exceeding 5,000 euros are subject to mediation or arbitration when the consumer expressly opts to submit the dispute to a legally authorised consumer conflict arbitration centre, in accordance with applicable provisions.
See the
official list of alternative dispute resolution entities and the
contact page.
11. Applicable law and amendments
These terms are governed by Portuguese law, without depriving the consumer of the mandatory protection to which they are entitled under the law of their country of habitual residence when such protection applies.
iOutlet may update these terms. The version applicable to the purchase is the one published and accepted at the time of the order, without prejudice to mandatory legal changes.
