Last updated: August 2026

iOutlet Warranty

Check the commercial warranty periods, what is covered and how to request assistance for a device purchased from iOutlet.

Commercial warranty periods

The commercial period runs from the date of purchase and requires the relevant proof. It applies to the cosmetic conditions within the same product line. B2B contracts and other categories may have their own conditions, indicated in the offer or in the contract.

What may be covered

The commercial warranty covers functional defects and faults not caused by the user, in accordance with the applicable conditions. Analysis may include:

• internal components, memory, modem and connectivity;
• screen and touch response, when there are no signs of impact;
• cameras, sensors, biometrics and audio;
• battery fault confirmed by technical assessment, distinguished from normal wear;
• ports and buttons that fail without relation to improper use.

Situations not covered

• drop, physical impact, contact with liquids, negligence or improper use;
• opening, modification or attempt at unauthorised repair;
• normal cosmetic wear already reflected in the device condition;
• problems caused by third-party software, jailbreak or root;
• data loss;
• known and accepted defects when purchasing an Outlet product;
• devices with active accounts or locks until those locks have been removed.

Accessories have their own conditions and timeframes. Check the Terms and Conditions and the offer information.

How to request assistance

1. Make a backup of the data you wish to keep.
2. Send an email to [email protected] from the address associated with the order.
3. Provide the order number, IMEI or serial number, describe the problem and mention the steps already tried.
4. Wait for instructions before sending the equipment. The team confirms whether technical analysis is required and indicates the address and applicable procedure.

Do not send a device with iCloud, Find My, MDM, Knox, Google account, passcode or any other active lock. Also remove personal data whenever it can be done safely.

Address for warranties and returns

Rua de Olivença n.º 9, Loja 27
3000-306 Coimbra
Portugal

This address is not open to visitors. First follow the instructions received by email.

Analysis and solution

After receiving the device, the team verifies the problem and communicates the result. The solution depends on the cause, the warranty conditions and the applicable rights. It may involve repair, replacement, price reduction or contract termination, as appropriate.

The process is suspended while there are blockages preventing assessment of the device.

Consumer legal rights

The iOutlet commercial warranty does not reduce or replace the consumer's legal rights. In Portugal, these rights are set out, among others, in Decree-Law No 84/2021. For sales to other countries, the mandatory rules of the consumer market also apply.