Returns

For online purchases, consumers may notify withdrawal within 14 days of receiving the product, without giving a reason. After notification, you have a further 14 days to dispatch the return. Contact [email protected] with your order number, or send any other unequivocal written declaration. Return the product and the accessories received to: iOutlet, Rua de Olivença n.º 9, Loja 27, 3000-306 Coimbra, Portugal. This address does not receive public visits. Pack carefully and keep proof of dispatch. For withdrawal returns, consumers bear the direct return shipping costs. For defective or non-conforming products, statutory warranty rights apply and costs legally borne by the seller are not charged to the consumer. We refund the amounts actually paid, including standard delivery costs, within 14 days of withdrawal notification. We may withhold reimbursement until we receive the goods or proof of dispatch, whichever occurs first. We use the same payment method unless you expressly agree to a different method at no cost. The supplement for a more expensive delivery option chosen by you is not refunded. You may examine the product to establish its nature, characteristics and functioning. You are only responsible for a duly justified loss of value caused by handling beyond what is necessary for that examination. Opening the packaging or testing the product does not automatically remove your withdrawal right. Before dispatch, remove personal data and activation accounts such as iCloud or Google to allow inspection. All statutory consumer rights, including rights concerning defective goods, remain applicable.