If a buyer purchases a product that has different features to those presented online, is not satisfied with the aesthetic appearance of the device, or simply has second thoughts about the purchase, they have the right to proceed with the cancellation of the purchase contract within 14 (fourteen) calendar days from the day they take physical possession of the goods. Regardless of the situation, in order to exercise their right of free cancellation they must inform us at
[email protected], using the email address associated with the order.
In that email informing us of the cancellation of the contract, the following items must be included:
- Order ID;
- Bank details for the refund (in cases of payment by Bizum references, cash on delivery, bank transfer or card).
(Returns and Warranty Address. No public counter)
iOutlet™
Rua De Olivença N9 , Loja 27
3000-306 Coimbra Portugal
The consumer is responsible for bearing the return shipping costs for the devices.
Packaging of the device is not iOutlet's responsibility, so devices that arrive damaged will not be refunded.
We recommend that the shipment be sent to us by registered mail with insurance included, as iOutlet is not responsible for any loss or damage during transport.
Only devices that arrive within the cancellation period will be considered valid for the refund process. If they arrive after the 14 days, a refund is no longer possible.
The device must be returned without any signs of use (including accessories, etc.), exactly as it was delivered, and accompanied by a copy of the invoice and a description of what is desired(**).
Upon receipt of the return at iOutlet, the User will be refunded the amount paid for the order (the value of the sales invoice). If a promotional discount code was used, that value will not be refunded, meaning the refund will only be for the amount actually paid.
If any of the accessories or additional item purchased has been used, its value will be deducted from the refund amount. The amount to be deducted, depending on the accessories used, may be up to 40,00€.
The refund method depends on the payment method used for the respective order. In the case of Credit Card and PayPal payments, these are credited to the respective accounts. In other cases, the refund is made to the indicated bank account, and all bank details must be sent, without fail, to the email
[email protected]. The refund is made within up to 14 days (***) after receipt of the goods, and its value will only be the price of the returned merchandise (excluding shipping costs to the customer as well as fees associated with the payment).
If any of the components of the sold item are missing, or if any of them is not in the condition in which it was sent, there will be no refund of the price whatsoever, and the product will be sent back to the original shipping address, with the recipient bearing the cost.
(**) Returns that arrive at iOutlet's facilities without any description of what is desired will remain pending until identified by the customer.
(***) The 14 days are counted only from the moment the device is inspected, in relation to its reception condition, lock codes, iCloud lock or other lock or situation. In the event of any of these locks, the 14 days are counted from the day the device is unlocked.
NOTE (1): devices where the customer does not unlock the lock codes, iCloud lock or other lock will not be refunded.
NOTE (2): In the case of cash on delivery shipments, where an advance payment of 15,00€ is required, if the order is sent and the customer does not accept it, the 15,00€ will not be refunded.
