- Apple created the keyboard service programme for MacBook keyboard issues.
- Eligible models: MacBook (Retina, 12-inch, 2015–2017), MacBook Air (Retina, 13-inch, 2018–2019), MacBook Pro (13- and 15-inch, 2016–2019).
- Check eligibility via the Apple support link using your serial number.
- Service at no extra cost at Authorised Service Centres or directly through Apple.
- Possible additional costs for other repairs and variable waiting times.
- Refunds available for customers who have already paid for the repair.
- Programme covers keyboards for four years from the date of purchase.
- More information: Apple support site.
"Have you ever had problems with your MacBook Pro keyboard? You're not alone. Let's explore whether replacing your Apple MacBook Pro keyboard is worth it. Find out how the Keyboard Service Programme works, which models are eligible, and all the steps to get a repair and support. Read on to ensure the best experience with your Apple product."
How Does the MacBook Keyboard Service Programme Work?
The MacBook Pro keyboard service programme was created by Apple after detecting common issues. Some users noticed problems such as keys repeating characters or not responding properly. Apple identified that these issues affect several models, mainly from 2015 to 2019.Which models are eligible?
Eligible models include:- MacBook (Retina, 12-inch, 2015 to 2017): Compact, but at risk of keys sticking.
- MacBook Air (Retina, 13-inch, 2018 and 2019): Light and practical, but also prone to keyboard faults.
- MacBook Pro (13- and 15-inch, 2016 to 2019): Powerful, but vulnerable to the same issues.
What is the service process?
Checking eligibility is straightforward. Visit the Apple support link and enter your MacBook's serial number. If confirmed, you can receive assistance from an Authorised Service Centre or from Apple directly at no extra cost.What should I know about repairs and waiting times?
Sometimes other repairs are required before the keyboard can be replaced, which may incur additional costs. It is therefore worth knowing the general condition of your MacBook. Waiting times can vary depending on parts availability, so it is advisable to check before sending your computer in. Customers who have already paid for the repair can request a refund. Additionally, the programme covers eligible models for four years from the date of purchase. For more details and assistance, visit the Apple support site. That covers everything you need to know about the MacBook Pro keyboard service programme!Conclusion
In this article, we covered how the MacBook Keyboard Service Programme works. We looked at the eligible models, the pros and cons, and walked through the service process. We also discussed repairs, costs, and waiting times. Remember, looking after your keyboard properly is essential for the longevity of your MacBook. If you need assistance, follow the steps we discussed and make the most of the support available!Read also
- MacBook Air, Pro or iMac: which Apple computer is right for me?
- Should I buy a desktop? Discover the pros and cons of the iMac!
- Which MacBook to buy in 2023
- View refurbished MacBooks at iOutlet
Frequently Asked Questions About Mac
How long does a MacBook last?
With normal use, a MacBook lasts 7–10 years. Apple supports macOS updates for 6–7 years after release. Models with Apple Silicon (M1/M2/M3) offer superior performance and energy efficiency.
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Is it worth buying a refurbished MacBook?
Yes. A refurbished MacBook delivers the same performance for 30–50% less. At iOutlet, all MacBooks undergo a full inspection and come with a 2-year warranty.
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